Service Automation Specialist

We are looking for a proactive and customer-focused Service Automation Specialist to join our team. This role is pivotal in integrating healthcare machine systems with our Equashield cloud solution, ensuring seamless data mapping and flow from customer systems into our platform.
You will act as a key technical liaison, working closely with customers to understand their unique data environments and craft tailored solutions—even when challenges seem nearly impossible. Your “can do” attitude and solution-driven mindset will help us deliver outstanding customer experiences.
Beyond integration, you will drive automation of manual processes within our service and support teams, leveraging your coding skills to build data analysis tools, automate log and database investigations, and improve overall operational efficiency.

Key Responsibilities

Lead the integration of healthcare machine systems with the Equashield cloud platform, including data mapping and validation with diverse customer data sets

Collaborate directly with customers, understanding their technical and business needs to design practical and effective solutions

Automate existing manual service and support processes, improving speed and accuracy by developing scripts and tools

Perform advanced data analysis including big data processing, logs, and database querying to identify and solve system issues

Participate in customer calls and interface regularly to clarify requirements, provide updates, and ensure smooth delivery of solutions

Maintain clear and timely ation of integration processes, automation workflows, and customer communications

Continuously seek process improvements and innovation opportunities within the service automation domain

Qualifications & Skills

Proficient in programming, preferably Python or Java, with experience in automation and scripting

Proactive and self-learning attitude

Strong understanding of data integration concepts, ETL, and mapping between heterogeneous healthcare data sources

Excellent command of English, both verbal and written, to confidently engage with international customers and internal teams

Customer-oriented mindset with exceptional problem-solving skills and a “can do” attitude

Experience working in healthcare or medical device integrations is a plus

Familiarity with big data tools, log analysis, and database querying (e.g., SQL) is highly desirable

Ability to manage multiple tasks independently and deliver under tight deadlines